1) If you are not satisfied with the product purchased prior to return please contact us in an effort to ensure your satisfaction. Trendy Toyz must be notified by email or phone for a return merchandise approval (RMA) number within 7 days of your receipt of the product. Returns without a RMA number will not be accepted.
2) The product must be in the SEALED ORIGINAL MANUFACTURES PACKAGING IN UNUSED CONDITION. If opened merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. If someone opens a toy, plays with it and breaks it, we cannot accept it back. Please pack your returns carefully.
3) If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.
4) If the return is not due to an error of ours (i.e.- you ordered it and then decided later that you don't want it), the buyer accepts full responsibility for all shipping costs, plus a 20% re-stocking fee will be deducted from your refund.
5) Package returned to us marked "Refused", or "Undeliverable”, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrect address submission by the buyer Trendy Toyz is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct shipping address.
6) Trendy Toyz takes every effort to prevent breakage during shipment, however any breakage or lost items are the responsibility of the shipping company and the buyer. Trendy Toyz recommends the buyer purchase insurance on the item if you have a concern for loss or breakage. Please notify us the same day of the order to allow for the correct shipping insurance total be included and invoiced with your order.
Refunds are usually issued within 7 business days of receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number and RMA with any return!
Please ship returns to: Trendy Toyz ATTN:TM James 1600 VILLAGE DR #836 EULESS, TX 76039
Trendy Toyz Cancellation Policy Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 6th thru Dec. 25th we cannot cancel orders once they are placed.
Please contact Customer Service concerning your cancellation request. Back-orders can be cancelled any time up until the item is in stock and your order has been processed.
Frequently Asked Questions:
We ship out within 1-3 business days and a confirmation will be emailed at that time. Our return policy is the item must be in unopened, factory sealed original package and mailed back within 14 business days. Postage and Handling is non refundable and the responsibility of the buyer. There will be a 20% restocking fee for return items. Please contact us for return merchandise approval number before shipping. The item is not rufundable if noted in the product description. We do suggest you purchase insurance on the item if you have a concern of breakage and notify us the same day of order so we can invoice a correct total for your purchase. We donot supply insurance if not specified and paid for at time of order.